Can I return/exchange a product I bought from Sammsara?
Welcome to Sammsara, we take great care to ensure that you’re shopping experience is smooth and seamless. As per Sammsara ‘s policy, we do not offer returns or exchanges on products unless the product does not match the item in the order confirmation or has been damaged during delivery, in which case we would re-fulfil your order or refund the amount. To return or exchange a product, please write to us on firstname.lastname@example.org along with your order number, a picture of the received product clearly showing the damage/defect, contact information or call us at +918800413543 within 48 hours of receiving the product. Please note that any product bought online cannot be exchanged at any of our stores.
As per Sammsara.‘s policy, we do not offer returns or exchanges on products unless the product does not match the item in the order confirmation or has been damaged during delivery, in which case we would re-fulfil your order or refund the amount or offer store credits with no expiry date & no limitations on their usage.
What payment methods are accepted at www.sammsara.com ?
Payment can be made using Master/Visa/American Express credit cards and all major debit cards, we also offer net banking services.
Is it safe to shop online using my debit/credit card?
We strive to ensure a safe and secure shopping experience for our customers. To make sure that our customers; shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using PayUMoney which is highly secure to keep your transaction details confidential at all times. We do not keep your details on file; this is why we ask you for your card details each time you make a purchase.
What happens to my money deducted from my debit card/credit card/Net Banking for an unsuccessful order?
In case of such an event the entire amount will be refunded to you within seven business days, please contact your bank for more information.
Why was my order cancelled by Sammsara.com?
Though we love when you make Sammsara a part of your home, sometimes due to our products being sold out we may cancel your order.
Do you deliver out of India?
Please write to email@example.com with your order and location for International order enquiries.
What are the shipping charges and/or are there any additional charges?
Shipping charges vary according to the total weight of your order. The shipping charges will be added to your cart automatically.
What is the stipulated delivery time for an order?
Your order will reach you in 10-12 working days of placing the order, depending on your location as due to the Global COVID-19 Pandemic, all orders will be dispatched after the 14th of April.
How do I return/exchange the products?
To return or exchange a product, please write to firstname.lastname@example.org along with your order number, contact information and images of the product received or call us at +918800413543. Please click here to read our terms of returns and exchange
How do I get in touch with Sammsara.com?
Please write to us at email@example.com or call us at +918800413543 or 01141635573 .
What are the Customer Care working hours?
New Delhi 10am – 7 pm (Mon-Sat) Please note that our stores and office do not operate on the 26 th January, 15 th August, 2nd October,1 st January, Holi and Diwali.
What are Store Credits?
They are ready money, which are securely stored in your account. They do not expire & can be used for any future purchases without restrictions.
How long does it take to receive a refund?
Refunds will be processed after receiving the merchandise back at our warehouse & after quality checks are carried out. Store credits usually are processed within 24 hours. Credit/Debit Cards will be processed within 7 working days, this shows in your next billing, Net Banking takes 5 working days from date of approval of refund & in case of Cash on Delivery, a cheque will be couriered within 10 working days to the billing address provided in your account.
What are the guidelines of refund?
The product should be in unused condition, returned with the original packaging intact with tags, barcodes, accessories, shipping labels, invoice etc. Sammsara.com reserves the right to do a thorough quality check before issuing a refund.
Will I have to pay for shipping the product back to you?
No, there will be no shipping charges. We arrange a reverse pick-up for every product which is wrongfully delivered or is found defective/damaged by you.
Do I need an account to shop on Sammsara.com?
No it is not mandatory to have an account to shop on Sammsara.com, you can checkout as a guest, however registering for an account has benefits like- tracking orders, accessing the wishlist, reviewing past purchases & to know about special promotions through emails sent to you by us.
Is it free to join Sammsara.com?
Yes it is absolutely free to join Sammsara.com
How do I check the status of my order?
To check the status of your order, please 'Sign in' and click on 'My Account'. Once in My Account, locate and click 'Order History'. This is the section which contains information about all the orders you have placed with Sammsara.com. Select the order you wish to track, And finally click on 'Tracking Code', this link will take you to our courier partner's website wherein you can see the delivery status of your order.
How do I know when my order has been confirmed?
You will receive an email notifying you when your order has been confirmed.
How & When can I cancel my order?
You can cancel an order only within 24 hrs of placing the order. For further details read our Cancellation Policy.
What are the shipping charges on Sammsara.com?
The charges would be directly proportional to the volumetric weight of the item. These will be added automatically at the time of checkout.
How long will it take to receive the ordered products?
You will receive your product between 5-8 business days, depending on your location.
How will the products be packaged?
All items are carefully packaged at our warehouse to avoid any form of damage. We ensure the fragile items are packed safely with high quality bubble sheets and styrofoam to secure the package. Our products are wrapped and sealed with a tamper and weather proof packaging to ensure that you receive your order in safe and secure condition.
Can I place an item on hold for purchase at a later date?
We do provide you with the opportunity to create your own wishlist where you can select product(s) for further purchase. But this does not hold the product for a later date. It gives you easy access to buy that product only if the quantity is still available.
How do I find if a product is available in store?
Availability of each product is mentioned on the product page. If it is not available, it will show 'Sold Out'.